A Virtual Phone System's Simple Features For a Professional Business Image

Technology & Science 698 Hits > 2010-06-11 09:29:53


A Virtual Phone System's Simple Features For a Professional Business Image


For a small or medium sized business, it can be difficult to determine the best configuration for phone services. In many instances, there are a few employees wearing many hats, which conflicts with a company's desire to appear larger and more established to customers than it actually is. Aligning the business's reality with the larger image that they would like to present to their customers requires sophisticated telecommunications. Hearing the word "sophisticated" can sometimes leave a business owner feeling intimidated and seeing big dollar signs. However a virtual phone system, while it does have sophisticated features that the business needs, is quite simple to use and within the budget of almost any small business.


Many small businesses are finding that a virtual phone system employs a simple sophistication that is like an instant facelift for a business with big ambitions and goals, and a small to mid-sized operational budget. Such systems capitalize on the efficiency, yet inexpensiveness, of the Internet to give businesses of all sizes the sophistication that instills confidence and trust from potential and existing customers. Virtual phone systems capitalize on an existing basic understanding (that almost all employees now possess) of email and the Internet to deliver maximum productivity for minimal effort and expense. Once you have chosen your provider, installing these systems is as easy as logging into an Internet control panel and adjusting a few simple settings to customize the system for your business.


Virtual phone systems integrate seamlessly with whatever existing phones the business has, and also have call forwarding so calls can be routed to a home, cell, or other land line, minimizing the need and expense for multiple phone lines. These systems include the capability for virtually unlimited department extensions, complete with department and name directories, call handling, on hold music, customized away greetings, call screening, call announcing, voicemail and fax to email, auto-transferring, and even the ability to route callers through the virtual phone system to a live attendant. They also incorporate the ability to integrate fax services with phone services, allowing busy owners and managers to receive faxes wherever their business may take them. Businesses may choose to read their voicemails online and integrate virtual phone systems with iPhone and Blackberry software.


Virtual phone systems are simple and easy to use. They install in minutes and are operational minutes later. Businesses can select a local or 800 number, or a series of numbers, and in this way establish a virtual presence in areas of interest where the business would like to operate. Installing virtual phone systems is as easy as one, two, three - literally. First, pick the number. Next, record the main greeting. Finally, begin adding departments, names, and extensions. When the setup is complete, it becomes possible to instantly receive calls, voicemails, and faxes from any location around the world.


For the marketing and sales departments, virtual phone systems offer the ability to tag calls to identify calling patterns from areas and regions of interest, or monitor the call volume from certain valued customers. Detailed calling reports offer insights into the benefits of different types of marketing and sales promotions and campaigns. Virtual system reporting offers the option to track the number of calls to each extension, the length of each call, calls from specific numbers, and minutes used. Many virtual phone systems also offer live customer support 24 hours per day, 7 days per week. Businesses don't need to learn any technical skills and there are no contracts to sign. Services are offered with a variety of options so that each business can pick the right bundle of services for their needs.









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